Frequently Asked Questions

Northern Ireland continues to follow certain EU rules for goods, allowing trade between Northern Ireland and the Republic of Ireland, and the wider EU, under special arrangements.

• Goods moving directly between Northern Ireland and the EU generally do not require customs declarations.
• Different arrangements apply to goods moving between Great Britain and Northern Ireland.
• VAT treatment depends on the destination, customer type and applicable tax rules.

These arrangements help us supply customers throughout the UK, Ireland and Europe.

Our website uses location-based pricing through Shopify Markets, so prices are displayed according to the country or region selected.

• United Kingdom: Prices include applicable UK VAT.
• European Union: Prices reflect applicable VAT rules and our tax collection settings for your destination.
• United States and other international destinations: Prices may be displayed without UK VAT where applicable. Local taxes or import charges may still apply.

The applicable taxes and final amount payable to us will be confirmed at checkout.

Our website automatically adjusts pricing based on your selected market, applicable taxes and currency conversion.

Depending on your location, product prices may increase or decrease to reflect local tax requirements. Currency conversion and market-specific pricing may also affect the amount shown.

We recommend checking that the correct delivery country is selected before placing your order.

VAT-registered business customers may qualify for zero-rated supplies in certain circumstances.

• EU business customers: Eligible orders dispatched from Northern Ireland to VAT-registered businesses in the EU may qualify for zero-rated VAT, subject to verification of the VAT registration number and the applicable requirements.
• UK business customers: VAT is normally charged where applicable. VAT-registered businesses may be able to reclaim eligible VAT through their normal VAT accounting procedures.
• International customers: VAT treatment depends on the destination and applicable export rules.

Please contact us at info@alfaromeoshop.com before ordering if you need assistance with a business VAT purchase.

Yes. If you require a VAT invoice for your order, please contact us with your order number and we will assist.

We accept secure online payments using the payment methods available at checkout, including major debit and credit cards and PayPal where available.

For security reasons, payment by telephone may not always be possible.

We do not currently offer direct finance arrangements. However, PayPal Credit may be available to eligible customers, depending on their account and the options offered by PayPal.

Any credit agreement is subject to the provider's terms and eligibility requirements.

Yes. Our website supports local currency pricing for eligible markets.

Prices may be converted automatically based on exchange rates, market settings and applicable taxes. Currency conversion rates can change over time.

The currency and final amount payable will be shown at checkout.

Available payment currencies depend on your selected market and payment method.

• Debit and credit cards: Local currency checkout may be available for supported countries.
• PayPal: Payments may be processed in GBP, depending on the checkout configuration.

Your bank or payment provider may apply its own currency conversion rate or international transaction fees.

Delivery times depend on the product's availability, your location and the shipping service selected.

Items available from stock are generally dispatched sooner, while special-order and made-to-order products may require additional preparation or production time.

Please refer to our Shipping Information page for further details.

Yes. We supply customers throughout the UK, Ireland, Europe and worldwide.

Available shipping services and delivery costs are calculated at checkout based on your delivery destination and the products ordered.

If your country is not available at checkout, please contact us.

Some destinations, including remote or offshore locations, may incur additional courier surcharges.

If a surcharge cannot be calculated automatically at checkout, we will contact you to discuss the available options before dispatch.

Collection may be available by prior arrangement from TMC Motorsport.

Please contact us before travelling so we can confirm product availability and arrange a suitable collection time.

Depending on your delivery destination, your order may be subject to import duties, local taxes, customs clearance fees or carrier handling charges.

For destinations where these charges are not collected at checkout, they may be payable directly to the courier or local customs authority before delivery.

Unless explicitly stated otherwise at checkout, any such charges are the responsibility of the recipient.

Goods dispatched directly from Northern Ireland to the European Union generally benefit from arrangements that avoid conventional customs declarations between Northern Ireland and the EU.

However, VAT and other regulatory requirements may still apply. Different arrangements may apply where products are dispatched from another location.

If you are unsure about your order, please contact us before purchasing.

If applicable import duties, taxes or clearance charges are refused or unpaid, the courier may delay, return or otherwise dispose of the shipment in accordance with its procedures.

Where permitted by applicable law, additional charges arising from a refused delivery may be deducted from any refund or charged to the recipient.

Please contact us before refusing a shipment so we can discuss the available options.

Please contact info@alfaromeoshop.com with your order number, the item you wish to return and the reason for your request.

Our team will review your request and provide return instructions where applicable.

For approved returns, please complete the returns form provided or linked in our instructions and include it in your parcel where practical.

Returns address:

TMC Motorsport
140 Newtownards Road
Comber
BT23 5LE
Northern Ireland
United Kingdom

Please do not return products without contacting us first, as this may delay processing. This request does not affect your statutory cancellation rights.

We offer a 30-day returns policy for eligible products, subject to our Returns & Refunds Policy.

For change-of-mind returns under our additional store policy, items should be unused, in their original condition and returned with their original packaging and accessories.

UK consumers also have statutory cancellation rights for most online purchases. These rights apply independently of our additional returns policy.

Once an eligible return has been received and inspected, we typically aim to process refunds within 3–5 working days.

Where statutory cancellation rights apply, refunds will be made within the applicable legal timescales.

Once processed, your bank or payment provider may require additional time to make the funds available.

Eligible tuning and performance products can be returned under our 30-day returns policy provided they meet the relevant conditions.

Products that have been fitted, used, modified or damaged may not qualify for a full refund under our additional change-of-mind policy. Your statutory rights remain unaffected.

Special-order products may have different return arrangements depending on their nature.

Products made to a customer's individual specifications or clearly personalised may be excluded from statutory change-of-mind cancellation rights, where permitted by law.

Products ordered specifically from a supplier are not automatically exempt from statutory cancellation rights simply because they are not normally held in stock.

Please contact us before ordering if you would like clarification on a particular product.

Nothing in this policy affects your legal rights where goods are faulty or not as described.

If you are unsure about compatibility, please contact us before ordering.

Where necessary, we may ask for your vehicle's VIN or chassis number, model, year and engine specification to help verify compatibility.

Some aftermarket products may require additional modifications or professional installation.

We aim to keep product availability and stock quantities as accurate as possible.

Products available from stock may show the current quantity, while items that need to be sourced or manufactured may be marked as special order.

Stock availability can change without notice. If you require an item urgently, please contact us before ordering to confirm availability and estimated dispatch times.

Many Koshi carbon fibre products are manufactured or supplied to order.

Typical production lead times are approximately 4–8 weeks, although this can vary depending on the product, manufacturer availability and demand.

These are estimated production times and do not necessarily include shipping or delivery transit time.

If you require a particular carbon fibre product by a specific date, please contact us before ordering.

Order confirmation emails are normally sent automatically after a successful purchase.

• Check your spam or junk email folder.
• Check that the email address entered at checkout was correct.
• Add info@alfaromeoshop.com to your safe senders list.

If you still cannot locate your confirmation, please contact us and we will investigate.

Please contact us as soon as possible if you need to change your order.

We cannot guarantee amendments once an order has been processed or prepared for dispatch. Depending on the circumstances, we may need to cancel the original order and ask you to place a new one.

If you wish to cancel an order, please contact us immediately:

Telephone: 03333 355119
Email: info@alfaromeoshop.com

If your order has not been dispatched, we will review whether it can be cancelled before shipping.

If your order has already been dispatched, you may still have the right to cancel and return eligible products under applicable consumer law.

Please see our Returns & Refunds Policy for further information.