Frequently Asked Questions

VAT is required by law in the UK and Europe. It applies to all products and services, including shipping.

We ship worldwide. Customers outside the EU may not pay UK VAT but could be responsible for local import taxes or duties when the parcel arrives in their country.

• EU customers: Yes. Please provide a valid VAT number and ensure the delivery address matches the VAT registration.
• UK customers: VAT must be paid at checkout and can be reclaimed using the invoice we provide.

You can pay through our secure checkout using the available payment options such as credit/debit cards or PayPal. Phone payments are limited for security reasons.

We do not offer direct finance options, however PayPal Credit may be available depending on your PayPal account. Please check with the provider for full details.

Yes. Our website allows you to view prices in your local currency. Prices are converted automatically but may fluctuate due to exchange rate changes.

• Card payments: You can pay in your local currency using a debit or credit card.
• PayPal: PayPal payments are processed in GBP. If you prefer to pay in your local currency, please use a card payment at checkout.

Please see our Shipping Information page for full delivery details and estimated transit times.

Yes, we ship worldwide. If you are unsure whether we ship to your country, please contact us.

Some locations (for example the Scottish Highlands) may incur additional courier charges. If this applies, we will contact you before processing the order.

Yes, collection may be possible. Please contact us beforehand to confirm stock availability.

For deliveries outside the UK and EU, import duties and taxes may apply depending on your country’s regulations. These charges are the responsibility of the recipient.

If customs duties are refused or unpaid and the parcel is abandoned or returned, we cannot be held responsible for the resulting costs.

• Contact us at info@alfaromeoshop.com to request a returns form.
• Return the item with the completed form to:

TMC Motorsport
Unit 8, 766 Upper Newtownards Road
BT16 1TQ
Northern Ireland, United Kingdom

Refunds are typically processed within 3–5 working days once the returned item has been received and inspected.

Tuning products may be returned within 30 days provided they are unused and returned in their original packaging with all accessories.

Special order or built-to-order items cannot be returned unless they are faulty.

Please contact us with your vehicle’s VIN or chassis number so we can confirm compatibility.

We aim to keep stock levels accurate, but availability can change quickly. If you need confirmation before ordering, please contact us.

All carbon fibre products are manufactured by Koshi. Production typically takes 4–8 weeks, although lead times may extend during busy periods.

• Check your spam or junk email folder.
• Add info@alfaromeoshop.com to your safe senders list.
• If you still cannot find it, please contact us.

• Changes: Orders cannot usually be amended once placed. The order may need to be cancelled and placed again.
• Cancellation: Contact us immediately on 03333 355119 or email info@alfaromeoshop.com. Orders already dispatched cannot be cancelled.