FAQ's

TMC Motorsport BREXIT UPDATE?

Due to us being situted in Northern Ireland. See below:

During negotiations the EU and UK agreed a Northern Ireland Protocol that there would be no new checks on goods crossing the border between NI and the Republic of Ireland (ROI).

The protocol aims to:

  • avoid a hard border between NI and the ROI
  • make sure of the integrity of the EU’s single market for goods
  • facilitate unfettered access for NI goods to the GB market, and the inclusion of NI goods in free trade agreements between the UK and third countries

As a result of the protocol, NI has in effect remained in the EU's single market for goods (England, Scotland and Wales have left the EU's single market for goods).

This allows goods to flow to and from NI to the ROI and the rest of the EU as they did while the UK was a member of the EU, without customs checks, tariffs or new paperwork.

Why do you charge TAX (VAT) on your products & shipping?

By law you pay VAT on everything within the UK & Europe e.g. you pay for a Coca-Cola in a shop > VAT is already included in the price. Once a business is VAT Registered they must charge VAT on all products and or services e.g. Shipping as its classed as a service. VAT is collected for the government by us then we must pay it to them. This is the law. We cannot waiver VAT as its not a choice & is classed as tax evasion.

Why do you show Excl VAT Prices by default?

We show excluding VAT prices as we ship worldwide. Outside of the EU VAT is not applied however once the product lands you pay your countries own TAX in the way of import duty instead which varies dependant on your countries laws.

I have VAT Number, Can I purchase without VAT?

Yes we can offer VAT free sales outside of the UK once we have your VAT number. Please note the VAT number must be sent to us and checked before we can issue a VAT free invoice, the address in which we deliver must be the same as registered under the VAT number. We are not allowed to deliver to another address other than the address registered to the VAT number. Within the UK, it is known that if you have a VAT number you must purchase as normal then use your VAT Invoice (Supplied by us) to claim back your VAT.

Will this item fit my vehicle?

If you wish to confirm if this item is suitable for your vehicle could you please contact us via our contact methods including your vehicle chassis number in your message.

Is the item a genuine product?

Please see the item title or description.

How long does delivery take?

The time of delivery depends on the product purchased & the service used. We normally use DHL Express for most items which is next day to many countries however often Royal Mail may be used. Some items also are drop shipped from other warehouses of ours around the world. These warehouses may also use different couriers from normal such as UK Mail. Delivery times with Royal Mail or UK Mail are usually 1-3 Days to UK / 3-7 Days for Mainland Europe / 7-14 Days for Worldwide Shipments. Please note that sometimes deliveries can be faster or slower than the times indicated depending on the circumstances.

Can I collect in store?

We can offer this service but please contact us prior to calling to ensure the product is in stock and ready for collection.

 

Remote Area postage?

Please note that sometimes some locations may be “classed” as a remote area & you will be contacted regarding this as an extra charge may need to be paid. For example, the Scottish Highlands – An extra charge is applied by DHL.

 

Do you post to my country?

We ship worldwide. If your unsure if we ship to your country, please contact us via our contact methods.

 

Do you offer combined postage?

Yes, if you are making multiple purchases & shipping seems excessive, please contact us & we will try & make a better shipping price. (Please note this isn't always possible).

 

How can I pay?

Payment can be made via any of the available payment options at checkout. Simply choose your option & checkout.

 

Can I pay over the phone with my card?

Our preferred method of payment is via the web shop or alternatively we can send a payment request via email. Only in extreme circumstances will we take card payment via phone due to Security Risks.

 

When can I expect my order to arrive?

Orders from TMC are shipped daily on working days Monday through to Friday. As most items are delivered by DHL, UK items are usually delivered within 1-2 working days and International deliveries within 7 days (this can sometimes take up to 14 days though). Refer to question “How long does delivery take?” for more information above.

 

How much is the Shipping and Handling Charge?

All shipping prices include packaging, shipping is calculated in the checkout cart & also at the payment page.

 

Do you ship internationally?

As stated in an earlier question, we ship worldwide. If your unsure if we deliver to your country. Please contact us via our contact methods.

 

Special Order Items?

Some items are specially ordered or made to order. If not stated in the product description, we try our best to contact customers within 5 working days regarding the purchase to confirm your happy with this. Special order items unfortunately cannot be returned.

 

 

 

I didn’t get an order confirmation why?

How quickly you receive our email confirmation can depend on your email provider and whether the email has been incorrectly marked as junk. Please add info@tmcmotorsport.com to your safe senders list to ensure safe receipt. If you still cannot find it, please contact us via our contact methods.

 

How can I amend or cancel my order?

If you have placed an order but then wish to change or cancel it, please contact our Customer Service department as soon as you can on either 03333355119 or info@tmcmotorsport.com. We will try our best to make any changes, but we will be unable to do so if the order is already being processed in the warehouse and/or dispatched. Unfortunately, goods that have already been dispatched cannot be amended or redirected to an alternative delivery address.

 

How can I see value of my order in my local currency e.g. Euros, Dollars, Yen?

To see your local currency. You can use the currency switch at the bottom of the website. Please note we only accept payment in £ Sterling Pounds and payments will be converted from your local currency at the latest exchange rate at the time.

 

Can I pay in my local currency?

We only sell in £ Sterling Pounds however our payment provider accepts transactions in all currencies, to see the value of your local currency read the previous question.

 

Will I have to pay customs charges in my country?

If your delivery address is outside of the UK or EEC, you may have to pay import duties and taxes, which are levied once the shipment reaches your country. All international shipments may be subject to cross-border inspections by customs authorities while customs policies vary widely from country to country. You must meet any additional charges for customs clearance, and we recommend that you contact your local customs office for further information.

 

Where should I return my goods too?

Only return goods provided you have contacted us requesting the returns form. Once agreed with us (TMC Motorsport) you may return any items in the original packaging (unless faulty) with your completed returns form inside stating your Name, Order ID & Any Other Relevant Information you feel necessary included to the following address: TMC Motorsport, Unit 8, 766 Upper Newtownards Road, BT16 1TQ, Northern Ireland, UK.

 

How long will my refund take?

Once we have processed the refund it will usually take 3-5 working days for the funds to show in your account. This may vary depending on your bank.

 

Are all Items in stock?

Whilst we try our best to keep everything in stock, sometimes this is not always possible. For accurate stock levels please contact us for availability. If you order an out of stock item, we always try our best to notify customers within 5 working days.

 

What is your returns policy on parts?
Please refer to our return & refund policy here > https://alfaromeoshop.com/pages/returns-refunds

Aftermarket Carbon Fibre?
All aftermarket carbon fibre listed on this site "alfaromeoshop.com" is produced by Koshi so please note that all Koshi Carbon Parts are usually made to order and take around 2-3 weeks to produce during normal times however during busy periods this may take longer. Once produced they are then sent in bulk to us to process and dispatch. Whilst we try our best to keep some parts in stock, its not always possible.