We ship our products from a number of suppliers in the UK, EU & Worldwide. Due to the nature of shipping from different locations around the world, timescales vary due to a number of factors. These include:
- Whether or not the item has been manufactured.
- Whether the item has been granted QC approval and is ready for shipping.
- The location of the item.
- Delays caused by shipping services.
- Import/customs holding periods.
Due to these factors we ask that all of our customers email us at firstname.lastname@example.org before ordering. We will then be able to check the stock status of any items to be purchased. If you do not do this, we will endeavour to give you as accurate a timescale as possible for delivery but cannot guarantee a delivery timescale in line with your expectations due to factors outside our control. This will be detailed in an email to you when your item is shipped.
We are not repsonsible for any delays in the shipping/handling process, including but not limited to:
- Natural disaster
- Adverse weather
- Traffic accident
- Industrial accident
- Import/customs delays
If your items do not arrive, or arrive with damage, please contact us at email@example.com and we'll do our best to resolve the issue.