Returns & Refunds
Returns Form - Complete Our Returns Form Here
How To Return:
Step 1: Request a return via our email "info@alfaromeoshop.com".
Step 2: Once approved, complete the Returns Form linked above and include it in your package.
Step 3: Follow instructions provided via email to return the order.
Duration: Our policy lasts 30 days. After 30 days from purchase, we can’t offer a refund or exchange.
Eligibility: Items must be unused, in original condition, and packaging. Proof of purchase (receipt/invoice) is required.
Non-returnable items: Special order and built-to-order items.
Restocking Fee: Unwanted returns incur a 20% restocking fee.
Partial Refunds: Granted for items not in original condition, damaged, or missing parts due to our error, and for returns made after 30 days.
Returns Address: TMC Motorsport
Unit 8, 766 Upper Newtownards Road
BT16 1TQ, Northern Ireland, UK
Refunds: Once received and inspected, we’ll notify you of approval or rejection. Approved refunds will be processed within 3-5 business days.
Shipping Costs:
- Original shipping charges are non-refundable.
- You are responsible for paying return shipping costs. If you receive a refund, the cost of return shipping will be deducted from your refund.
- There are no additional charges (fees) for returns.
Tracking & Insurance: For items over £75, consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee receipt of returned items without tracking.
Late/Missing Refunds: If not received, first check your bank account, then contact your credit card company and bank. If still unresolved, contact us at info@alfaromeoshop.com
Exchanges: Only for defective or damaged items. Contact us at info@alfaromeoshop.com for exchanges.
Used Items: Returns not accepted except when items deviate from described condition. "Used" items are clearly marked on our web shop.
For any questions or further assistance, please contact us at info@alfaromeoshop.com