Returns & Refunds

Returns & Refunds Policy

Alfa Romeo Shop is operated by Jordan Automotive Limited (company number NI627833). This policy explains how to cancel an order, request a return and obtain a refund, including the arrangements for UK, European and international customers.

Important: Nothing in this policy excludes or restricts your statutory consumer rights. Statutory cancellations, additional discretionary returns and business purchases are treated differently.

Jump to: How to Return · Cancel an Order · Statutory Cancellation · 30-Day Returns · Restocking Fees · Special Orders · Product Condition · Faulty Goods · Return Postage · Refunds · International Returns · Warranties · Returns Address

1. How to Return an Item

All returns for Alfa Romeo Shop are arranged manually by email. We do not operate an automated returns portal or a prepaid customer return-label service.

Step 1: Email info@alfaromeoshop.com with your order number, the item(s) concerned and the reason for your request. If reporting a fault, please describe the issue and provide relevant photographs where available.

Step 2: Our team will review the request and explain the appropriate return procedure. For a discretionary return, please wait for written acceptance before sending the item. If you are exercising a statutory cancellation right, you do not need our permission to cancel.

Step 3: Download our Customer Returns Form (PDF), complete it and include it in your parcel where practical. The form is used to identify and process returns; it is not a condition of statutory cancellation.

Step 4: Securely package the goods and, where the customer is responsible for return carriage, arrange delivery using a courier or postal service of your choice. Use the return address below unless we give you different written instructions for the particular return.

Step 5: Retain your proof of dispatch and tracking information. If helpful, email us the tracking number so we can identify your return promptly.

Statutory cancellations: You may cancel through a clear email or other valid cancellation statement. An RMA reference, a completed returns form or our prior approval is not required to exercise an applicable statutory right.

2. Cancelling an Order Before Dispatch

Orders can enter processing or supplier fulfilment shortly after they are placed. If you wish to cancel, email info@alfaromeoshop.com as soon as possible, including your order reference and the items you wish to cancel.

We will make reasonable efforts to prevent dispatch. If an order has already been dispatched, the applicable cancellation and return procedure will apply. Internal processing or dispatch does not remove an eligible consumer's statutory cancellation rights.

Payment Processing Fees

Some payment providers retain their original transaction fees when an order is cancelled or refunded. No card, PayPal, payment-gateway, administration or cancellation fee will be deducted from a refund required by statutory consumer rights.

Where there is no statutory right to cancel and we agree to an optional cancellation, we may propose recovery of reasonable, documented, non-refundable third-party fees or other genuine, unavoidable losses directly caused by cancellation, but only where fair, legally permitted and supported by applicable agreed terms. Any proposed deduction will be explained before the optional arrangement is agreed. We do not impose an automatic percentage-based payment fee or a separate staffing charge, and we will not recover the same cost twice.

3. Your Statutory Right to Cancel

If you are a consumer purchasing eligible goods online, you generally have 14 days from receiving your goods to notify us of your decision to cancel, without providing a reason. The cancellation right may also be exercised before dispatch. For an order delivered in separate consignments, the relevant period may run from receipt of the final item, as required by law.

You must send the goods back without undue delay and normally within 14 days after notifying us of cancellation.

Notify us at info@alfaromeoshop.com, stating clearly that you wish to cancel, and include your order number to help us identify the purchase. You may use the optional model cancellation notice at the end of this policy, but you do not have to.

For a valid statutory cancellation, we will not deduct restocking fees or payment-processing charges. Where required by law, we will refund the cost of the least expensive standard delivery option offered for the original order. You may be responsible for the direct cost of returning the goods where this responsibility was properly disclosed before purchase and the law permits it.

Where goods have been handled beyond what is necessary to establish their nature, characteristics and functioning, a lawful deduction may apply for the resulting reduction in value, subject to the requirements of applicable law.

4. Additional 30-Day Returns

In addition to statutory rights, we offer a discretionary extended returns arrangement for eligible unwanted items requested within 30 days of delivery. This voluntary arrangement applies where the statutory cancellation period has expired and no other statutory remedy applies.

To be considered, the product must be unused, unfitted, undamaged, in its original packaging and suitable for resale, with all supplied components, accessories and documentation included. Proof of purchase is required.

Contact us by email and wait for our written acceptance before sending goods under this discretionary arrangement. An accepted voluntary return should normally be dispatched within 14 days of our approval unless we agree otherwise.

We may decline discretionary returns for genuinely bespoke products, certain supplier-order items, fitted or programmed electronic components, or goods otherwise unsuitable for resale. These voluntary limitations do not restrict statutory cancellation or fault-related rights.

5. Restocking Fees and Deductions

Where an unwanted item is accepted under our additional discretionary 30-day arrangement, a restocking deduction of up to 20% of the returned goods' purchase price may apply.

This is a maximum, not an automatic fee. Any deduction must be fair, proportionate and linked to genuine costs or losses associated with accepting the additional return. We will confirm any proposed deduction before the discretionary return is agreed and will not recover the same cost twice.

No restocking fee applies to a valid statutory cancellation or to a legal remedy for faulty or misdescribed goods. Any separate deduction for excessive handling under statutory cancellation rights must reflect a genuine reduction in value and comply with applicable law.

6. Special-Order, Made-to-Order and Bespoke Goods

Alfa Romeo Shop supplies genuine manufacturer components and specialist aftermarket products, some of which are sourced or manufactured after an order is placed.

Goods genuinely made to a customer's individual specifications or clearly personalised may be exempt from statutory change-of-mind cancellation rights where the law allows. However, an item is not automatically exempt simply because it is ordered from a supplier, described as a special order, not held in our warehouse or manufactured after purchase.

Any applicable legal exemption should be made clear before purchase. Where an exempt or otherwise non-cancellable order is cancelled by agreement, reasonable and documented unavoidable losses may be recoverable under fair agreed terms and applicable law.

These restrictions do not remove legal remedies for faulty, incorrect, damaged or misdescribed goods.

7. Product Condition and Inspection

Consumers exercising statutory cancellation rights may inspect products as reasonably necessary to establish their nature, characteristics and functioning, as they could in a shop.

If a product has been installed, altered, excessively handled, damaged or returned with missing components, we may assess whether that handling caused a reduction in value for which a lawful deduction is permitted. Opening the packaging alone does not automatically remove cancellation rights.

For discretionary extended returns, products must meet the stricter unused, unfitted and resaleable-condition requirements in Section 4.

For genuine Alfa Romeo replacement parts, please check part numbers, vehicle specification and fitment before installation. Where compatibility is uncertain, contact us with the relevant part number and vehicle details, including the VIN if necessary.

8. Faulty, Damaged, Incorrect or Incomplete Goods

If a product is faulty, arrives damaged, is incomplete or differs from the item ordered, please contact info@alfaromeoshop.com as soon as reasonably possible.

Please provide your order number, an explanation of the issue and relevant photographs where available. Vehicle and installation details may also be needed for a genuine parts or technical fitment enquiry.

We recommend reporting visible transit damage within 48 hours of delivery to assist with courier investigations. This is a recommendation only; reporting later does not automatically remove your statutory rights.

We may carry out a reasonable inspection or technical assessment. Where goods do not meet applicable legal requirements, you may be entitled to a repair, replacement, price reduction or refund, depending on the circumstances and relevant law.

Where we are legally responsible for the return, we will cover reasonable return costs as required by law. Please contact us before arranging expensive return transport so that we can agree a suitable method; this does not restrict your statutory rights.

9. Return Postage and Original Delivery Charges

Change-of-Mind Returns: Customer-Arranged Postage

For qualifying change-of-mind returns, customers are responsible for the direct cost of returning the goods where this responsibility was properly disclosed before purchase and applicable law permits.

Alfa Romeo Shop does not offer prepaid return labels for change-of-mind returns. Please arrange return carriage yourself using a courier or postal provider of your choice, following any return instructions sent by our team.

Return shipping prices depend on the size, weight, value and destination of the parcel. For large or bulky goods that cannot normally be returned by post, any information or estimate about return transport costs required by law must be provided before purchase.

Please package products securely, retain proof of dispatch and consider tracked and insured delivery for valuable items.

Faulty, Damaged or Incorrect Goods

Where we are legally responsible for returning a faulty, damaged or incorrect product, we will cover reasonable return carriage costs as required by law. This is handled manually through our customer service team; it does not mean a prepaid label service is available.

Original Delivery Charges

For a qualifying full statutory cancellation, the original standard outbound delivery charge will be refunded where required by law. Where the customer chose a more expensive delivery service, we may limit this refund to the cost of our least expensive generally available standard delivery service, where legally permitted.

For voluntary extended returns outside statutory rights, the original delivery charge is not normally refunded unless otherwise agreed or required by law. Partial cancellations are assessed according to applicable law and the order arrangements.

10. Refunds and Processing Times

Statutory cancellation refunds will be made without undue delay and within applicable legal deadlines. Where we have not offered to collect the goods, a qualifying goods cancellation refund will generally be processed no later than 14 days after we receive the returned goods or satisfactory evidence that they have been sent back, whichever happens first. Any earlier deadline required by law takes precedence.

We aim to process approved discretionary refunds within 3–5 working days after receipt and inspection. This is an operational target, not an extension of statutory deadlines.

Refunds are normally issued to the original payment method unless you expressly agree to another lawful method. We do not impose a refund administration fee on statutory refunds. Store credit or credit notes will not replace a monetary refund required by law without an appropriate agreement.

Once a refund has been issued, your bank or payment provider may take additional time to display it. Currency conversion or independently charged bank fees may affect amounts received in foreign currencies, subject to applicable law and payment terms.

11. European and International Returns

Alfa Romeo Shop sells to customers in the United Kingdom, European Union and other international destinations. We respect mandatory consumer protections that apply to the relevant transaction and destination.

Eligible EU distance purchases generally benefit from a 14-day withdrawal right, and EU customers may have additional legal guarantees for goods that do not conform to the contract, including a minimum two-year legal guarantee under the applicable framework and potentially stronger national rights.

International customers seeking a change-of-mind return should email us before shipping and arrange an appropriate return service where they are legally responsible for return postage. Customs paperwork may be required when goods cross borders.

Customs duties, taxes and third-party handling charges may be subject to separate reclaim procedures. Amounts collected by Alfa Romeo Shop will be refunded where required by law. We cannot guarantee recovery of charges paid directly to customs authorities or third parties.

Any mandatory cancellation, return-cost disclosure or online withdrawal requirements applicable to consumers in their destination country take precedence over inconsistent terms in this policy.

12. Business and Trade Orders

Genuine business-to-business purchases may be governed by separately agreed commercial terms. Trade purchasers do not automatically benefit from the statutory change-of-mind rights applicable to private consumers.

Discretionary trade cancellations and returns require our written agreement. Where properly incorporated into the relevant commercial terms, accepted trade returns may be subject to a 20% restocking charge or other fair, documented and contractually recoverable costs. We will not seek to recover the same loss twice.

Any contractual or legal rights that cannot lawfully be excluded remain unaffected.

13. Warranties and Manufacturer Guarantees

Manufacturer warranty terms vary by product and manufacturer. Please contact us with your order number, part number and details of the issue so we can review the applicable arrangements.

A commercial manufacturer warranty is separate from statutory consumer rights. The expiry of a manufacturer's warranty does not automatically remove remedies available against the retailer under applicable law.

Where an installation or fitment issue is reported, we may reasonably request additional vehicle or technical information to investigate the cause.

14. Exchanges, Used Goods and Refused Deliveries

Exchanges

Exchanges may be considered subject to eligibility and availability. Where an item is unwanted, you may need to return it under the applicable procedure and place a new order. Statutory repair or replacement remedies for faulty goods remain unaffected.

Used, Refurbished and Clearance Goods

These goods remain subject to applicable statutory consumer rights. Any known defects or particular condition should be described before purchase. Additional voluntary extended returns may be unavailable for certain items.

Refused or Uncollected Deliveries

Where a parcel is refused, uncollected or returned because of incorrect delivery details, reasonable carrier or return-to-sender costs may be recoverable where agreed or legally permitted. No automatic deduction will be imposed in conflict with a valid statutory cancellation or other legal rights.

15. Returns Address

TMC Motorsport
140 Newtownards Road
Comber
BT23 5LE
Northern Ireland
United Kingdom

Alfa Romeo Shop is operated by Jordan Automotive Limited. Please email info@alfaromeoshop.com before sending goods under a voluntary return arrangement, so we can provide the correct instructions.

16. Late or Missing Refunds

If we have confirmed your refund has been issued but it has not appeared in your account, check your original payment account and contact your bank or payment provider. If the refund remains outstanding, email info@alfaromeoshop.com with your order number.

17. Complaints and Alternative Dispute Resolution

For complaints concerning an order, return or refund, please email info@alfaromeoshop.com so we can investigate and respond.

Where we are legally or contractually obliged to participate in a particular alternative dispute resolution arrangement, we will provide the applicable details as required by law. This statement does not represent membership of a particular ADR scheme.

18. Optional Model Cancellation Notice

To exercise a statutory cancellation right, you may email us a clear statement that you wish to cancel. You are not required to complete this model notice.

19. Statutory Rights and Contact

Nothing in this policy excludes or restricts rights that cannot lawfully be excluded under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or mandatory EU and other consumer protection laws applicable to the transaction.

Alfa Romeo Shop
Operated by Jordan Automotive Limited
Company number: NI627833
140 Newtownards Road, Comber, BT23 5LE, Northern Ireland, United Kingdom
Email: info@alfaromeoshop.com
Website: www.alfaromeoshop.com

Last updated: 19 October 2026